Sound & Oak / Information
Returns & cancellations
Made for your project. Agreed in advance.
Updated September 10, 2026.
Before you order
Our cabinets are custom-made to order. Review the itemized quote, full dimensions, construction, materials, finish, hardware and inclusions with your installer before paying 100% upfront by secure Stripe card checkout. The final drawing then requires written approval before production. Cabinet only means no countertop or sink; hardware and extras are quoted separately.
Changing your mind or cancelling
Tell us in writing as soon as you can. You may cancel free of charge at any time before you approve the drawing, and we refund your payment in full within ten business days. Once you have approved the drawing, materials are cut to your order and the order can no longer be cancelled or refunded for a change of mind. Rights relating to damaged, incorrect or defective goods remain. Refusing a delivery does not cancel an order.
Changing a specification
Before drawing approval, you can request revisions. Any change in cabinet scope or price is agreed in writing; cancellation before approval remains free with a full refund. After approval, a change to width, finish or configuration is quoted for the extra material and labour it needs and may extend the lead time; we confirm the revised drawing and price in writing before proceeding. Once cutting has begun, no further changes are possible.
Returns for a change of mind
A made-to-order cabinet is built for one wall and cannot be returned for a change of mind. Any accessory specifically sold as a stock item in your written quote can be returned within 14 days of delivery if they are unused and in their original packaging; contact us first for instructions, and return freight is paid by you.
Damaged, incorrect or defective goods
Report visible damage promptly, within 48 hours of delivery, and concealed damage found on unpacking within five business days of delivery, with photos and your order reference. Keep the item, packaging and delivery paperwork available while we review. See Shipping for what to do at the door and Warranty for workmanship concerns. A change-of-mind policy never removes your rights for goods that are damaged, incorrect or defective.
Refunds and resolution
We aim to assess your photos within two business days and tell you in writing how we will put it right: a repair, a replacement part or a rebuilt cabinet, whichever properly fixes it. If we cannot put it right in a reasonable time, we refund you to your original payment method within ten business days. Please do not arrange third-party repairs at our expense without written agreement. Nothing here limits rights that cannot lawfully be limited.
Talk through the details.
Email hello@soundandoak.com or call +1 (240) 896-3734.